Digital Agency for the Public Sector

Only 11% of the administrative services required by law will be available digitally by early 2026. Implementation of the OZG is stalling — the “once-only” principle has not been fully implemented for a single service. At the current pace, full digitization would still take decades.

There are approximately 375 data registries maintained by the federal government, states, municipalities, and social security agencies that exist as isolated data silos. Government agencies develop stand-alone solutions for identical processes — resulting in high maintenance costs and avoidable expenses.

Municipalities and government agencies are struggling with a shortage of IT professionals, outdated legacy systems, and a lack of digital expertise. Consulting on the digital transformation of municipalities is becoming a critical success factor for any digital transformation project.

Citizens expect digital accessibility, clear language, and transparent processes. NGOs and associations face the challenge of mobilizing and retaining members and volunteers through digital channels.

Many nonprofit organizations are losing volunteers because their internal processes are still handled manually. Digital tools for onboarding, scheduling, and community engagement are becoming key factors in retaining volunteers.

Government agencies and NGOs are attractive targets. At the same time, they lack the budget and expertise needed for professional IT security management. Processing citizen and member data in compliance with the GDPR is a legal requirement.