Microsoft Dynamics 365 CRM Consulting & Implementation Agentur SUNZINET
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+20 years of experience, 160 employees across 3 countries

Microsoft Dynamics 365 Agency

Contact us now!
Microsoft Dynamics 365 Customer Service - Microsoft Dynamics 365 CRM Agency
Microsoft Dynamics 365 Sales - Microsoft Dynamics 365 CRM Agency
Microsoft Dynamics 365 CRM Agency SUNZINET
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Our Microsoft Dynamics 365 Services

Benefit from increased efficiency, enhanced customer relationships, and operational excellence.

  • Strategy Development and Alignment: We sync your CRM strategy with business objectives, seamlessly integrating Microsoft Dynamics into sales and service workflows.
  • Implementation & integration: We deploy Dynamics, ensuring a smooth transition from legacy systems and handle integration and data migration.
  • Customization and Configuration: We customize MS Dynamics to perfectly match your business operations, adjusting forms, fields, workflows, and more.
  • Automation Optimization: We optimize Dynamics using automation tools like knowledge articles and Email-to-Case setups for efficient workflows.
  • Business Intelligence and Analytics: We implement analytics tools that help you derive actionable insights from your data.
  • Cloud Services: We support you in migrating to cloud-based Dynamics solutions or managing Dynamics in the cloud for better accessibility and scalability.
  • Managed Services: We offer ongoing support, troubleshooting, upgrades and maintenance support to address issues and ensure continuous system operation.

Our Customers: We are growth partners of

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Optimize the customer journey with
Microsoft Dynamics 365 solutions

  • Microsoft Dynamics 365 Sales Icon - Microsoft Dynamics 365 CRM Agentur SUNZINET

    Dynamics 365 Sales

    Optimize your sales with Microsoft Dynamics 365 Sales. Empower your team to effectively manage leads, track sales opportunities, and make data-driven decisions—for outstanding performance in your sales.

  • Microsoft Dynamics 365 customer insights  - Microsoft Dynamics 365 CRM Agentur SUNZINET

    Dynamics 365 Customer Insights

    Microsoft Dynamics marketing tools allow you to create impactful marketing campaigns and create highly personalized customer journeys with next-generation AI for more impact and growth.

  • Microsoft Dynamics 365 customer service Icon - Microsoft Dynamics 365 CRM Agentur SUNZINET

    Dynamics 365 Customer Service

    Enhance customer satisfaction and streamline your service with Microsoft Dynamics 365 Customer Service. Utilize intelligent automation and real-time analytics for outstanding support and long-term customer relationships.

  • Microsoft Dynamics 365 field service Icon - Microsoft Dynamics 365 CRM Agentur SUNZINET

    Dynamics 365 Field Service

    Microsoft Field Service manages field operations, dispatching, scheduling, and asset management. It optimizes operations to ensure improved service delivery, fostering customer satisfaction and sustainable business growth.

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    Dynamics 365 Supply Chain Management

    Microsoft Supply Chain Management optimizes processes for efficiency, focusing on inventory management and logistics. It streamlines supply chain operations, enhancing efficiency across the business.

We care & we deliver

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SUNZINET's commitment is outstanding

"As a company, we have great tasks ahead of us in many areas. Together with sunzinet, we develop sustainable strategies and translate them into functioning new processes. Communication and consulting with the sunzinet colleagues is fun and always takes place at eye level."

Dr. Arnold Rajathurai Head of Corporate Communications, Bayer
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The cooperation is always constructive and based on partnership."

"We experience SUNZINET as an important partner for the strategic and technical planning and implementation of our intranet. The cooperation is always constructive and based on partnership."

Kristina Streuff Head of Corporate Communications, Orthomol
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The communication and consulting with SUNZINET colleagues is fun and always takes place at eye level

"As a company, we have major tasks ahead of us in many areas. Together with SUNZINET, we develop sustainable strategies and implement them in functioning new processes. "

Tim Tüßelmann Digital Marketing, Creditreform

Salesforce als CRM: Die intelligente & zentrale Lösung!

Wir helfen Unternehmen, den Einstieg in ein CRM mit den Marktführer Salesforce zu finden.

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    Salesforce Beratung

    Unser Auftrag beginnt damit, eine umfassende Analyse Ihrer Geschäftsprozesse durchzuführen. Wir beraten Sie in Bezug auf die Möglichkeiten, die Salesforce als CRM anbietet und welche Lösung am besten zu Ihren Anforderungen passt. 

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    Salesforce Implementierung

    Unsere zertifizierten Experten konfigurieren Salesforce nach Ihren Bedürfnissen. Ihr Projektteam verfügt über umfassende Expertise in verschiedenen Bereichen wie Sales Cloud, Service Cloud, Marketing Cloud, CRM Analytics (Tableau CRM), Mulesoft & mehr.
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    Salesforce Integration

    Wir maximieren das Potenzial Ihres Salesforce-Systems, indem wir es nahtlos in die Tools Ihrer gesamten geschäftlichen Wertschöpfungskette integrieren. Dies gewährleistet eine vollständige Datenverfügbarkeit, um datengesteuerte Entscheidungen zu treffen und die Ergebnisse zu optimieren.
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    Salesforce Schulungen & Trainings

    Ob als Teil Ihres Implementierungsprojekts oder als eigenständige Sitzungen, wir bieten professionelle Schulungen und Workshops an, um sicherzustellen, dass Sie und Ihr Team schnell und effizient in Salesforce arbeiten können.

How do we work together?

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Unbinding Initial Consultation

In an unbinding initial consultation, we get to know each other and assess your requirements for optimizing or implementing Microsoft Dynamics 365 solutions for your business.

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Requirement Analysis

During collaborative kick-off workshops, we work closely with you to understand the needs and objectives for your upcoming Dynamics project. This comprehensive requirement analysis facilitated through methods like interactive workshops and prototyping tools, lays the groundwork for successful project implementation.

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Concept Development
We perform audits to understand customer behaviour, using these insights to tailor a plan. This plan details how to efficiently organize and integrate business processes, systems, and workflows within your Microsoft Dynamics project, aligning with your needs and those of your customers.
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Microsoft Dynamics Implementation

We seamlessly implement Microsoft Dynamics. We develop a customized plan for smooth integration, user training, and ongoing support to optimize your operations and drive business growth.

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Data Migration

We seamlessly migrate data from various sources, regardless of their origin. Our experts assist you throughout the entire process, from preparation to execution and validation of data migration in Microsoft Dynamics.

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Testing & Quality Assurance

Before the go-live, we conduct comprehensive tests to ensure a smooth, error-free, and user-friendly utilization of your Microsoft Dynamics 365 tools.

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Training to ensure high user adoption Rate

Future users will be trained by us in the use of Microsoft Dynamics 365 to facilitate the transition to the new system so that you can maximize your ROI.

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Deployment & Support

In addition, we offer support for technical development, resolution of technical issues, clarification of questions, and more after the completion of development. With our support offering, we aim to ensure that your Microsoft Dynamics 365 system remains well-configured and administered.

Your benefits with us as an Microsoft Dynamics agency

  • Full-Service Support for Microsoft Dynamics:
    From consultation to implementation and integration, our experts provide everything under one roof.
  • Over 20 years of market experience
    As experienced CRM experts, we offer comprehensive consultation and optimization. Our diverse experience spans numerous successful projects with various CRM systems.
  • Optimized ROI through simplified CRM & higher user adoption
    Benefit from our expertise from over 500 successful CRM projects. We simplify Microsoft Dynamics, make it user-friendly, and ensure you achieve a measurable return on investment.
  • Holistic integration of all business areas
    With our interdisciplinary teams of Microsoft Dynamics experts, digital marketing specialists, and business consultants, we enhance your results in sales, marketing, customer service, and beyond.

Einige unserer Salesforce
Experten und Expertinnen

Christoph-Eschweiler

Christoph Eschweiler

CRM Consultant
  • Salesforce Certified Technical Architect
  • Zertifizierter Sales Cloud Consultant - Digitalagentur SUNZINET
Markus Manhart zertifizierter Salesforce Experte bei salesforce beratung agentur SUNZINET

Markus Manhart

Salesforce Consultant
  • Sales-Cloud-Consultant-1
  • Strategy Designer-2
  • Zertifizierter Sales Cloud Consultant - Digitalagentur SUNZINET
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Miriam Kleinlercher

Salesforce Consultant
  • Zertifizierter Sales Cloud Consultant - Digitalagentur SUNZINET
  • Sales-Cloud-Consultant-1
  • Strategy Designer-2
Daniel Walch - Business Analyst - Salesforce Agentur SUNZINET

Daniel Walch

Salesforce Consultant
  • salesforce certified Business Analyst Expert
  • Zertifizierter Salesforce Platform App Builder - Digitalagentur SUNZINET
Caroline Vu - Senior Developer

Caroline Vu

Senior Developer
  • Data Architect
  • Application-Architect
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Vladislav Petrusevich

Salesforce Developer
  • salesforce-certified-Platform-Developer-I-salesforce-agentur-SUNZINET
  • Salesforce-Platform-Developer-II-expert-salesforce agentur SUNZINET
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Warum Salesforce?

  • Effektives Kundenbeziehungsmanagement (CRM): Salesforce bietet eine zentrale Plattform für die Verwaltung von Kundenkontakten, Leads und Vertriebsprozessen. Dies ermöglicht Ihnen eine effektive Kundenbetreuung und erhöht die Kundenzufriedenheit.
  • Skalierbarkeit und Flexibilität: Die Lösungen können an die spezifischen Bedürfnisse und Größenordnungen ihres Unternehmens angepasst werden und wachsen mit ihnen mit. Somit können Sie ihre Prozesse mit der Lösung skalieren und flexibel anpassen.
  • Verbesserte Zusammenarbeit: Salesforce Lösungen ermöglichen eine bessere Zusammenarbeit innerhalb von Teams und Abteilungen, indem sie Informationen in Echtzeit teilen und kollaborative Arbeitsprozesse durch mobile Erreichbarkeit aller Plattformen fördern.
  • Automatisierung von Prozessen: Durch die Automatisierung von Routineaufgaben und -Prozessen sparen Sie Zeit und Ressourcen und können sich auf wichtige Aufgaben konzentrieren.
  • Flexibilität: Salesforce bietet eine Vielzahl von Anwendungen und Integrationen, die Unternehmen dabei unterstützen, ihre spezifischen Anforderungen und Prozesse zu erfüllen.
  • Datenanalyse und Reporting: Die Salesforce Lösungen ermöglichen eine umfassende Analyse von Kunden- und Unternehmensdaten in Echtzeit.

Do you want to kick off with Microsoft Dynamics?

Let's talk personally about your CRM challenge!
Simply fill out the form, and we'll get in touch with you, either by phone or with a proposed appointment.

Lukas Kamm - CRM & Digital Marketing - SUNZINET
Lukas Kamm
Business Development

kamm.lukas@sunzinet.com

+49 221 / 355 009 0

  • What is Microsoft Dynamics 365 Customer Service Center designed for?

    Show more

    Microsoft Dynamics 365 Customer Service Center serves as a central hub for businesses to provide effective customer support. It allows processing inquiries, resolving issues, and assisting customers in using products or services.

    Additionally, it ensures structured and efficient handling of customer inquiries through ticket creation, request management, and documentation. The Customer Service Center enables seamless interaction with customers across various channels such as email, chat, or social media.

  • What is the difference between Microsoft Dynamics 365 Customer Service Center and MS Dynamics 365 Sales?

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    Microsoft Dynamics 365 Customer Service Center is designed to optimize customer service by providing features for managing support requests, case tracking, and customer interactions. It focuses on increasing customer satisfaction through efficient service processes.

    On the other hand, Microsoft Dynamics 365 Sales is geared towards supporting the sales process. It offers features for lead management, opportunity tracking, pipeline analysis, and sales closure. The goal is to provide sales teams with tools to effectively manage the sales cycle and increase revenue.

  • Are there extensions for Microsoft Dynamics 365 Customer Service Center?

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    Yes, Microsoft offers Field Service and Remote Assist in addition to Dynamics 365 Customer Service. Field Service optimizes the management of field service operations and on-site service activities, while Remote Assist supports companies with maintenance or repair tasks through Augmented Reality (AR), without the need to be on-site. Both solutions can be seamlessly integrated with MS Dynamics 365 Customer Service Center.

  • Is artificial intelligence available in Microsoft Dynamics?

    Show more

    Microsoft Dynamics offers AI-powered assistance, particularly through Microsoft Dynamics 365 Copilot. With MS Dynamics 365 Copilot, businesses have a tool that applies AI-based features across areas such as sales, marketing, service, or supply chain.