Consulting on Customer Relationship Management (CRM)

Effective interactions with your customers are crucial to your business success in the digital transformation. The demands on successful customer relationships are constantly growing. Our CRM consultants will help you find the right CRM solution for your company - whether on-premise, open source or SaaS cloud solution - no matter which industry you come from: We know the different systems and can pick you up according to your individual requirements.

 

Let us advise you on your CRM solution without obligation

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An excerpt of our customers

CRM: Effectively manage and use customer data

In every company, huge amounts of valuable customer data accumulate over time, to which CRM systems are the right answer. Companies can keep all contact information up to date, manage customer accounts and collect customer interactions to optimize their marketing and sales activities. In this way, they not only improve their relationships with their customers in order to maintain them in the long term, but also sustainably increase their customer lifetime value.

CRM prevent loss of data

No matter whether by telephone, in joint meetings or in conversation with other colleagues: Valuable data about customers is collected at various touchpoints. If these are simply stored on laptops, hard disks or in an employee's memory, there is a risk that they will be lost. CRM not only prevents data loss, it also transforms the information into useful insights that add real value to your business.

Let us advise you on your CRM solution without obligation.

Contact us now!

Our CRM services for you:

  • CRM consulting and needs analysis: We look at your business processes and advise you on suitable CRM solutions. Together with you, we will find the right CRM solution that integrates seamlessly into your system landscape and your marketing and sales structures.

  • CRM strategy consulting: Objectives are unavoidable for successful customer relationship management. We will help you to achieve your objectives and to coordinate them with your corporate goals.

  • CRM implementation: Together we will find a way to successfully implement your CRM system in your company. Our CRM consultants will help you on all levels. From the training of your employees to the connection to existing systems.

  • CRM development: We develop tailor-made solutions for your CRM system - from the interface to complete software applications.

  • Support: After implementation, our work is far from finished for you. We are your competent partner for the further development of your CRM strategy and the evolution of your CRM system.

Successful CRM implementation with sunzinet in 4 steps

  1. Strategy and requirements: We check the current status of customer relationship management and work with you to define a strategy that describes the target status. For this purpose we conduct stakeholder workshops, interviews and system screening.

  2. Planning and Scoping: Based on the requirements, we formulate a Minimal Viable Product (MVP) and define expansion stages. This is how we work out the implementation plan together. The phase runs in an agile collaboration with various stakeholders on the basis of associated user stories.

  3. Implementation phase: The CRM system is configured according to Planning & Scoping and integrated into the system landscape.

  4. CRM implementation: Project marketing and stakeholder training ensure a smooth CRM implementation in your marketing and sales processes.

An insight into our projects