Full-Service Digitalagentur SUNZINET - Business Applications Web & Cloud_2
Full-Service Digitalagentur SUNZINET - CRM

CRM Agency

Revolutionize customer care for sustainable business growth

170 employees in 4 countries, 20+ years of experience, for developing a holistic customer data platform for Optimal Customer Engagement.

Contact us now

Our Services to overcome your challenges

As a CRM agency, we transform customer care, optimize relationships, streamline marketing, sales & service processes, and fuel sustainable business growth.

  • Ein Dreieck, ein Viereck und ein Kreis sind unter einer Glühbirne als Zeichen für Prozessautomation und Systemingtegration - Digitalagentur SUNZINET

    CRM & CDP

    We empower businesses with CRM software solutions to enable you with data-driven insights & decision-making power. The cloud-based systems manage customer and sales data, track customer interactions, generate reports, and automate processes. We set up a holistic Customer Data Platform (CDP), to enhance transparency and the understanding of your customers.

  • Symbol welches drei Personen zeigt und in der Mitte ein Zahnrad als Zeichen für Zusammenarbeit - Digitalagentur SUNZINET

    Consulting & process optimisation

    Our CRM consultants review the existing CRM system using methods like system analysis, data examination, process mapping, user feedback, performance metrics analysis, and stakeholder collaboration to identify areas for improvement, share best practices, and implement effective CRM strategies.

  • Frame 48096230

    CRM implementation & integration

    Our team of 20+ CRM experts implement and integrate CRM and CDP systems into existing company structures and IT infrastructures, including software configuration, customization, and setup tailored to the specific requirements of the organization.

  • Ein Symbol welches einen Bildschirm und eine Person zeigt als Zeichen für Digital Workplace - Digitalagentur SUNZINET

    Training & support

    We offer additional training and support to educate employees on how to effectively utilize the CRM system, including its features, workflows, report creation, and data entry, and fully leverage its capabilities for enhanced performance.

  • Ein Symbol welches eine Person zeigt die drei Sterne über ihrem Kopf hat als Zeichen für Zufriedenheit - Digitalagentur SUNZINET

    Customer support & maintenance

    With our continuous support, we ensure a smooth operation of the CRM system by providing assistance for technical issues, software upgrades, troubleshooting, and maintenance services, all tailored to align with the requirements of your business processes.

  • Eine Person die vor einem Flipchart steht, welches einen positiven Graphen zeigt als Zeichen für Wachstum  - Digitalagentur SUNZINET

    Data analysis & reporting

    We conduct data analysis and generate meaningful reports from CRM and CDP data, enabling businesses to gain valuable insights into customer behavior, sales trends, and performance metrics.

We are digital partners of

Das Kundenlogo der Digitalagentur SUNZINET - AOK-Logo in Gruen und Schwarz
Das Kundenlogo der Digitalagentur SUNZINET - Biontech-Logo in grün
Kundenlogo der Digitalagentur SUNZINET - Canon-Logo in Rot
Kundenlogo der Digitalagentur SUNZINET - Gerolsteiner-Logo in Blau und Rot mit Löwe inmitten eines Sterns
Kundenlogo der Digitalagentur SUNZINET - Logo der Sparkassen Zeitung in Rot und Grau
Kundenlogo der Digitalagentur SUNZINET - LanXess-Logo in schwarz, unterstrichen mit roter Linie
Kundenlogo der Digitalagentur SUNZINET - SWM-Logo in Schwarz, mit blauen und grünen Linien zwischen W und M
Kundenlogo der Digitalagentur SUNZINET - boesner-Logo in grün
Das Kundenlogo der Digitalagentur SUNZINET - DFV-Logo in blau
Das Kundenlogo der Digitalagentur SUNZINET - obi-Logo in Orange
Kundenlogo der Digitalagentur SUNZINET - sunpoint Logo in schwarz mit gelber Sonne
Kundenlogo der Digitalagentur SUNZINET - Yazaki-Logo in Schwarz und Rot
Kundenlogo der Digitalagentur SUNZINET - Köln-Business Logo in rot
Kundenlogo der Digitalagentur SUNZINET - Logo der Deutschen_Ärzteversicherung in blau
Kundenlogo der Digitalagentur SUNZINET - Logo der Berner_Gruppe in grau
Kundenlogo der Digitalagentur SUNZINET - Gerresheimer Logo in gruen
Kundenlogo der Digitalagentur SUNZINET - Stage-Entertainment Logo in schwarz und rot
Kundenlogo der Digitalagentur SUNZINET - Gothaer Logo in Dunkelgrün
Kundenlogo der Digitalagentur SUNZINET - frisches paradice Logo in blau mit Krabbenmotiv
Kundenlogo der Digitalagentur SUNZINET - BPW-Logo in Blau und Weiß im Kreis
Kundenlogo der Digitalagentur SUNZINET - Creditreform Logo in hellblau

Your advantages with us as your CRM Agency

  • Benefit from our partnerships with sought-after CRM technologies
    We are experts in implementing CRM strategies. Partnerships with the major players in the industry prove this: As a Gold Partner of Salesforce and HubSpot, we are close to the product and benefit from partner benefits. With us at your side, you too can benefit. 
  • Future-oriented all-round support
    We offer all-round support for the successful introduction of your CRM strategy. This includes all processes from conception to launch and even beyond. Our approach is future-oriented and strengthens your company sustainably. 
  • 20+ years of industry experience with best practices
    Our extensive experience across diverse industries has equipped us with the knowledge of key challenges in various industries and the know-how of how to solve them. We have honed our ability to deliver tailored solutions that give your business a competitive edge.
  • Agile & interdisciplinary team
    Leverage the wide range of expertise and a holistic perspective that our interdisciplinary teams have to offer. Our team structure allows us to offer tailored solutions &efficient problem-solving.  With our collaborative approach, we strive to meet your unique needs and deliver exceptional results.

Some of our CRM Experts

Daniel Palm - Chief Marketing Officer - SUNZINET

Daniel Palm

Chief Marketing Officer
  • Das Google Partner Logo mit den Farben rot, gelb, grün und blau - Digitalagentur für Digital Marketing und Strategie - SUNZINET
Christoph-Eschweiler - CRM expert - Salesforce Expert - Knowledge Lead CRM


CRM Consultant
  • Salesforce Certified Technical Architect
Rebecca Fehrenberg - Digtal Marketing & Project Manager - SUNZINET

Rebecca Fehrenberg

Digtal Marketing
  • Zertifizierte HubSpot Experten - Digitalagentur SUNZINET
Rene Virzi - Business Development Manager - SUNZINET

Rene Virzi

Business Development Manager
  • Salesforce Logo, accredited indirect sales - Digitalagentur SUNZINET

Our CRM software solutions

To ensure that you use a CRM system that leaves nothing to be desired, we only work with the big players in CRM. We are a Gold Partner of HubSpot as well as a partner of Salesforce. Take the chance and let us advise you.

Good relationships begin personally

Fill in now and we will get back to you by phone.

Lukas Kamm
Business Development


+49 221 / 355 009 0

  • What is CRM?

    Show More

    Every company accumulates huge amounts of valuable customer data over time. A CRM helps manage and utilize this customer data effectively. Businesses can use it to keep all contact information up to date, manage accounts of customers, and collectively record customer interactions. You can also optimize your marketing and sales activities by automating processes. This enables you to maintain long-term relationships with your customers and sustainably increase their customer lifetime value. 

  • Why do we need a CRM system?

    Show More

    A CRM system enables centralized management of customer information to enhance customer relationships, conduct effective marketing, optimize the sales process, and improve customer service. It provides a better understanding of customers and enables data-driven decision-making.

  • What is the difference between CRM and CDP?

    Show More

    A CRM enables efficient management of sales, marketing, and service teams, along with structured capture of customer data such as orders, inquiries, sales opportunities, emails, etc.
    Additionally, a Customer Data Platform (CDP) aims to create a comprehensive view of the customer that can include unstructured information. This information is typically gathered from various systems to create a unified customer profile that can be used for personalized communication.

  • Which CRM solution is right for my company?

    Show More

    The required CRM functionalities depend on the goals and strategic orientation of the company. Some common functionalities include contact and customer management, sales automation, marketing automation, customer service tools, reporting, and data analysis. It is important to consider the specific requirements of the company. There is no one-size-fits-all answer to this question; instead, the answer is derived from your individual needs.


We optimize your customer relations 

Acquiring new customers is more expensive than maintaining those who are already there. With the right CRM strategy, you can ensure sustainable customer relationships.  Benefit from automated processes and the targeted evaluation of customer data. We get the maximum benefit for you - whether on-premise, open source or through SaaS cloud solutions. Don't miss out on the opportunities of digital transformation.