Every company accumulates huge amounts of valuable customer data over time. A CRM helps manage and utilize this customer data effectively. Businesses can use it to keep all contact information up to date, manage accounts of customers, and collectively record customer interactions. You can also optimize your marketing and sales activities by automating processes. This enables you to maintain long-term relationships with your customers and sustainably increase their customer lifetime value.

Why do we need a CRM system?

A CRM system enables centralized management of customer information to enhance customer relationships, conduct effective marketing , optimize the sales process , and improve customer service. It provides a better understanding of customers and enables data-driven decision-making.

What is the difference between CRM and CDP?

A CRM enables efficient management of sales, marketing, and service teams, along with structured capture of customer data such as orders, inquiries, sales opportunities, emails, etc. Additionally, a Customer Data Platform (CDP) aims to create a comprehensive view of the customer that can include unstructured information. This information is typically gathered from various systems to create a unified customer profile that can be used for personalized communication.

Which CRM solution is right for my company?

The required CRM functionalities depend on the goals and strategic orientation of the company. Some common functionalities include contact and customer management, sales automation, marketing automation , customer service tools, reporting, and data analysis. It is important to consider the specific requirements of the company. There is no one-size-fits-all answer to this question; instead, the answer is derived from your individual needs.

CRM Agency

Revolutionize customer care for sustainable business growth

170 experts in 3 countries, 20+ years of experience, for developing a holistic customer data platform for Optimal Customer Engagement.

Microsoft Dynamics Agentur 365 - Full-Service CRM Agency SUNZINET

Our Services as your CRM agency

We transform customer care, optimize relationships, streamline marketing, sales and service processes, and fuel sustainable business growth.

CRM System Consulting

Our CRM experts analyze systems thoroughly, gathering insights from evaluations, data, user input, and stakeholder collaboration. As a CRM system agency we guide you in choosing the right CRM or how you can optimize your existing system, along with best practices and tailored strategies.
CRM implementation

We ensure a smooth implementation of your CRM system. Our experts integrate all relevant data sources and connect the system seamlessly with your existing infrastructure. This creates the foundation for sustainable customer relationships and more efficient sales and marketing processes.
Process Improvement and Automation

We help you streamline sales processes, automate workflows, and manage leads. Additionally, we configure email automation, integrate forms, and track leads for an efficient sales funnel.
Advanced reporting & analysis for clear ROI

We help you identify KPIs and generate meaningful reports from CRM and CDP data, enabling businesses to gain valuable insights into customer behaviour, sales trends, performance metrics and your return on investments.
Customer support & maintenance

With our continuous support, we ensure a smooth operation of the CRM system by providing assistance for technical issues, software upgrades, troubleshooting, and maintenance services, all tailored to align with the requirements of your business processes.
Training for high-user adoption

We offer additional training and support to educate employees on how to effectively utilize the CRM system, including its features, workflows, report creation, and data entry, and fully leverage its capabilities for enhanced performance.

Our Customers: We are growth partners of

Kundenlogo Zeiss Blau und Weiss- Digitalagentur SUNZINET

Kundenlogo SWM - Digitalagentur SUNZINET

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We are technology partners of the leading CRM Technologies

One software, many tools: With HubSpot, we combine marketing, sales and customer service into a successful inbound marketing strategy.
We help you cultivate strong customer relationships at the core, turning visitors into loyal customers.
Salesforce is a leading provider of CRM solutions and customized platforms. With its flexibility and scalability, we support companies in making their business processes such as marketing, sales and service efficient and enable them with data-driven business intelligence.
For a unified CRM and ERP solution, Dynamics 365 offers seamless integrations, leveraging your Microsoft ecosystem investment. It's not just for sales and marketing but extends its solutions across diverse departments, streamlining operations effectively.

Your advantages with us as your CRM Agency

Benefit from our technology partnerhips
We have first-hand access to extensive resources, best practices, and technical support for your CRM project.
We're your one-stop solution for all CRM requirements
We cover strategy development, CRM implementation, migration, integration, seamless cloud transitions, and complete digital transformation for your business.
20+ years of industry experience for a competitive edge
Our extensive experience across diverse industries enables us to understand and address key challenges effectively, delivering tailored solutions that enhance your business's competitive edge.
Optimized ROI through simplified CRM and higher user adoption
Benefit from our expertise from over 500 successful CRM projects. We make your CRM user-friendly and ensure you achieve a measurable return on investment.

Some of our CRM Experts

Christoph Eschweiler

Business Director CRM

Daniel Palm

Chief Marketing Officer

Lukas Kamm

Business Development Manager

Maria Diete

Business Analyst

Elena Wehinger

Business Analyst

Daniel Walch

Business Analyst

Srishti Srivastava

Digital Marketing

Ronja Blut

Marketing Automation Consultant

Certified Salesforce indirect sales experts - Salesforce Consulting and implementation Partner Agency

Our CRM software solutions

To ensure that you use a CRM system that leaves nothing to be desired, we only work with the big players in CRM. We are a Gold Partner of HubSpot as well as a partner of Salesforce. Take the chance and let us advise you.

Get the CRM strategy for maximum return

Fill in now and we will get back to you within 24 hours on working days.

Lukas Kamm

Business Development

kamm.lukas@sunzinet.com

+49 221 / 355 009 0

Deep dive intro our CRM Expertise

What is CRM?
Show More

Every company accumulates huge amounts of valuable customer data over time. A CRM helps manage and utilize this customer data effectively. Businesses can use it to keep all contact information up to date, manage accounts of customers, and collectively record customer interactions. You can also optimize your marketing and sales activities by automating processes. This enables you to maintain long-term relationships with your customers and sustainably increase their customer lifetime value.

Hide
Why do we need a CRM system?
Show More

A CRM system enables centralized management of customer information to enhance customer relationships, conduct effective marketing, optimize the sales process, and improve customer service. It provides a better understanding of customers and enables data-driven decision-making.

Hide
What is the difference between CRM and CDP?
Show More

A CRM enables efficient management of sales, marketing, and service teams, along with structured capture of customer data such as orders, inquiries, sales opportunities, emails, etc.
Additionally, a Customer Data Platform (CDP) aims to create a comprehensive view of the customer that can include unstructured information. This information is typically gathered from various systems to create a unified customer profile that can be used for personalized communication.

Hide
Which CRM solution is right for my company?
Show More

The required CRM functionalities depend on the goals and strategic orientation of the company. Some common functionalities include contact and customer management, sales automation, marketing automation, customer service tools, reporting, and data analysis. It is important to consider the specific requirements of the company. There is no one-size-fits-all answer to this question; instead, the answer is derived from your individual needs.

Hide

We optimize your customer relations

Acquiring new customers is more expensive than maintaining those who are already there. With the right CRM strategy, you can ensure sustainable customer relationships. Benefit from automated processes and the targeted evaluation of customer data. We get the maximum benefit for you - whether on-premise, open source or through SaaS cloud solutions. Don't miss out on the opportunities of digital transformation.

With SUNZINET it takes 4 steps to your successful CRM implementation

Strategy and requirements

We review the current state of your CRM and work with you to define a strategy that describes the target state. To this end, we conduct stakeholder workshops, interviews and a system screening. 

Planning and scoping

On this basis, we formulate a Minimal Viable Product (MVP) and define expansion stages. In this way, we jointly develop the implementation plan. The phase runs in an agile collaboration with various stakeholders in the context of corresponding user stories. 

Implementation phase

The CRM system is configured according to the planning and scoping and integrated into the system landscape. 

CRM implementation

Project marketing and stakeholder training ensure a smooth CRM implementation into your marketing and sales processes.

CRM Agency

Revolutionize customer care for sustainable business growth

Our Services as your CRM agency

CRM System Consulting

CRM implementation

Process Improvement and Automation

Advanced reporting & analysis for clear ROI

Customer support & maintenance