coeo Group

Specialist in

Collection / Receivables Management

Employees

about 430

Experience

since 2010 at the market

Our task

Intuitive user guidance and modern look & feel for the service portal

Settle receivables easily and flexibly: This is what the coeo group of companies wants to make possible for its customers via the self-service-portal. In addition to the website launch and new branding, SUNZINET also took on the service portal relaunch. The user guidance was to be revised and adapted to the new corporate design. In addition, the portal received extended features, such as an individual rate calculation. The goal of the relaunch is to enable users to experience the entire customer journey in a portal on their own. This gives telephone support much more time for the more complex and individual questions of customers.

Awarded: German Design Award 2022

At the German Design Award 2022, our coeo service portal received the Special Mention award. As a state-of-the-art portal, the service portal convinced the jury with its clear design, simple language and clear dialogue structure.

coeo serivce portal
coeo serivce portal

The challenge and our solution

Bis zum fertigen Portal in nur dreieinhalb Monaten

How do you approach the complete relaunch of an existing portal - and in a short time? By not tackling conception, design and technical implementation one after the other, but by integrating the three project steps into the workflow on an equal footing. The coeo developers were directly involved in the process. This close cooperation enabled joint and direct decisions. Thanks to a weekly exchange, change requests could also be taken into account in an uncomplicated manner.

  • coeo serivce portal
  • coeo serivce portal
  • coeo serivce portal
  • coeo serivce portal
  • coeo serivce portal
  • Thus, a service portal was created that offers customers a variety of options in three different languages. Users can decide for themselves how to settle the debt: Individual installment options and many different payment providers are available. The system then independently calculates the corresponding payment times and reminds them throughout the remaining time.

    Karsten Fiedrich, COO coeo Group
    "The new service portal developed together with SUNZINET underlines coeo's claim to be the market leader in digital receivables management, both technologically and in terms of user experience. I am certain that the existing range of services in our portal already clearly sets us apart from the competition and that, together with Sunzinet, we will continue to realize potential for the further digital transformation of manual processes into the service portal in the future. The very positive feedback from our clients and customers shows that we have obviously more than fulfilled expectations here. With its high level of expertise in technology, UX and design, SUNZINET has made a major contribution to this success." Karsten Fiedrich, COO coeo Group
  • coeo serivce portal
  • coeo serivce portal
  • coeo serivce portal
  • coeo serivce portal
  • About coeo Group

    Dynamic, data-driven, with a focus on the customer: the coeo Group has its finger on the pulse of consistent receivables management! The company sees itself not only as a collection service provider, but also as an analyst, consultant and proactive companion. coeo stands for intelligent receivables management and combines "knowledge from experience" with the factor "man and machine". In this way, new data-based, behaviour-oriented collection strategies are constantly being developed that are geared towards customer benefit. Based on the latest technologies and the use of artificial intelligence, coeo develops individual and innovative collection concepts tailored to the needs of its clients without straining the relationship with the end customer. Founded in 2010, the company focuses primarily on the core industries of e-commerce, energy, telecommunications and insurance.

    coeo serivce portal
    coeo serivce portal
    coeo serivce portal