AI Knowledge Management Assistant

Smart assistant for fast, secure access to company knowledge

Empower your team with instant and secure access to company knowledge.

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A person sitting at a desk in a professional environment, working on two computer screens. The individual is wearing a dark suit and is focused on the code displayed on the monitors. One screen shows a dark interface with lines of code, while the other features a more graphical interface with various icons and options. The person is viewed from behind, with their back to the camera, and a modern, minimalist office setting is visible in the background | knowledge management and ai SUNZINET

AI Knowledge Assistant by SUNZINET

Secure, reliable and customisable - Increase your efficiency with our AI-powered assistant.

Is your team unable to find the right information quickly enough? Are employees using external AI tools and potentially exposing themselves to security risks?

Already 25-30% of all employees rely on AI tools in their work (Microsoft Research). Companies are now being asked to implement AI in knowledge management as well, enabling their teams to access information securely and effectively.

This is where our AI-powered assistant comes in: it searches your internal documentation, understands content and provides accurate answers – all while adhering to the highest security standards.

Get it for your company now

Kundenlogo Zeiss Blau und Weiss- Digitalagentur SUNZINET

Application areas for AI Knowledge Assitant

Here are some examples, where this solution becomes the solution to your problem:

This solution is ideal for support agents who need accurate information during live customer interactions. Our AI Knowledge Assistant unifies content from knowledge bases, PDFs, and internal docs, instantly delivering the right troubleshooting steps or policy details. This reduces handling time, avoids guesswork, and ensures consistent, high-quality service.

This solution is ideal for sales and pre-sales teams engaging with prospects and clients. The AI Knowledge Assistant provides quick, trusted access to the latest product specs, pricing tiers, and approved messaging, ensuring reps present accurate information that builds credibility and trust.

This solution is ideal for IT helpdesks handling high ticket volumes. The AI Knowledge Assistant can empower employees to quickly resolve common issues like password resets or setup steps on their own, freeing IT to focus on complex problems while improving employee satisfaction.

This solution is ideal for HR and managers looking to accelerate onboarding. The AI Knowledge Assistant makes company policies, benefits, and training resources instantly searchable, helping new employees get up to speed faster and reducing HR’s workload.

Multilanguage Support

Seamless global communication.

Seamless Integrations

Connects with enterprise tools (CRM, document management systems, etc.).

Flexible Interface

Customize how employees interact with the AI assistant.

Easy Knowledge Management

Keep the knowledge base updated effortlessly.

Advanced Search & Retrieval

Uses ElasticSearch and RAG (Retrieval Augmented Generation) for fast, precise answers.

implementation process

How we implement your AI Knowledge Assistant?

We showcase how the AI assistant works and explore your needs.
We define the knowledge sources, workflows, and integrations required.
Proof of Concept (PoC) – We test a pilot version with your data to ensure accuracy and effectiveness.
Full Implementation – The solution is integrated into your company’s workflow, with admin control and security measures.
Ongoing Optimisation – Continuous updates and improvements based on employee feedback.

A woman standing and presenting in front of a large screen, likely in a meeting or presentation setting. She has long blonde hair, is wearing glasses, and a black suit with a white blouse. She is holding a pen in her right hand and gesturing with her left hand while explaining something to the audience. The screen behind her shows a diagram or presentation, although the details are not clear. The overall setting appears professional and modern | knowledge management and ai SUNZINET

A group of three people collaborating in a modern office setting. Two of them are standing near a whiteboard, one holding a marker and the other smiling as they interact with their colleague. The third person is sitting at the table with a laptop, typing. The whiteboard behind them is filled with diagrams and notes related to lead scoring and customer segmentation. The workspace looks clean, well-lit, and professional, with the participants engaging in a discussion or brainstorming session | knowledge management and ai SUNZINET

Two people smiling and interacting in a bright office setting. A man is seated at the table, wearing glasses and a blue sweater, while a woman stands beside him, wearing a white sweater. Both are smiling, engaged in a positive and friendly conversation. A laptop is visible on the table in front of them, with the focus on their expressions and relaxed body language. The office appears modern and well-lit, creating a comfortable, collaborative atmosphere | knowledge management and ai SUNZINET

Two people seated together on a couch. The man, wearing a light beige shirt and jeans, is focused on a laptop he is holding in his lap. The woman, dressed in a black blazer and dark trousers with a colorful blouse underneath, is looking at the laptop screen with a smile. Both individuals appear engaged and are having a relaxed, friendly conversation. The background is minimal, with a neutral-colored wall and soft couch cushions, creating a comfortable atmosphere | knowledge management and ai SUNZINET

Business value of AI Knowledge Assistant

At SUNZINET, we don’t just implement AI—we make it work for your business needs.

Request the first non-binding consultation

We can securely connect the assistant to all company information sources (ERP, CRM, websites, documents, intranet, etc.), making it your one-stop solution for all information.
Employees work up to 30% faster by eliminating the time spent searching for information.
New team members quickly access knowledge, reaching expert-level efficiency faster.
The custom AI Assistant verifies its responses, reducing misinformation risks.
Enterprise-grade security ensures that company data stays confidential.

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The architects of AI Knowledge Assistant

Tomasz Gabryś

AI & Business Design Consultant

Stephan Ritter

Architecture

Milosz Rolla

Development

Karol Szarafinowski

Development

Why choose SUNZINET?

At SUNZINET, we know that a successful AI solution goes beyond technology – it must be secure, user-friendly, and seamlessly integrate into daily business operations.

Our solutions are designed with your entire value chain in mind, ensuring they drive real business impact. Most importantly, we focus on delivering AI that maximises your ROI.

Request the first non-binding call

Our team is TÜV-certified in key AI areas, including the EU AI Act, AI application guidelines, and data protection. This ensures we develop AI solutions that are compliant, secure, and aligned with the latest regulations.
Every company’s knowledge flow is unique; we design AI that aligns with your processes.
With 20+ years of experience, we understand how to implement AI that truly delivers.

+150 Experts

SUNZINET professionals combining technical excellence with customer-focused innovation.

+20 Years

Our experience in AI & Digital Transformation

+5000 Questions answered

In 2025 alone, our AI tools helped solve thousands of queries.

Transform your knowledge management – Request a demo today!

Let’s talk! Schedule your free consultation today, and our experts will guide you through personalized AI solutions that can help you achieve real, measurable results. Simply fill out the contact form, and we will get back to you within 24 hours on business days.