20+ years of experience, 170 experts in 4 countries
Salesforce Service Cloud PartnerContact us now
SUNZINET: 1 out of 7 Salesforce license resellers in Germany
With 20+ years of Salesforce experience, we developed in-depth industry knowledge and best-practice approaches to support your customer service.
As one of the few Salesforce license resellers in Germany, we are your single point of contact for consultation, implementation, license procurement, upgrades, and renewals.
We provide comprehensive support in service process optimization and customer experience management. With expertise in Service Cloud implementation, we unify customer data, automate processes, and enhance agent productivity and customer satisfaction for revenue growth.
Why implement Salesforce Service Cloud?
With Salesforce Service Cloud, you can provide personalized customer service through self-service options, omnichannel care, and targeted support. As experienced Service Cloud experts, we help you find and implement the ideal setup for your company.
Our goal: Enabling exceptional customer service
We help businesses professionalize their customer service in the digital world.
Salesforce Service Cloud consulting
We conduct a comprehensive analysis of your business processes and provide consultation on how you can enhance your service processes and technological landscape for optimal results.Show MoreShow Less
ImplementationOur certified experts handle the implementation and configuration of Salesforce Service Cloud, ensuring ideal support for your processes.Show MoreShow Less
Stay focused on core objectives and achieve sustainable success with our managed services.
We go beyond Service Cloud implementation and ensure smooth system operation, system stability and optimized performance for increased efficiency.Show MoreShow Less
Custom solution development
Our developers assist in creating tailor-made applications on the Salesforce platform, implementing even complex individual requirements. They program both front-end applications like Lightning Web Components and Visualforce, as well as backend modules using Apex directly on the platform.Show MoreShow Less
Salesforce Service Cloud IntegrationWe integrate other technology solutions with Salesforce Service Cloud. We seamlessly connect ERP, PIM, e-commerce, and accounting systems using established middleware or custom programming with REST or SOAP web services.Show MoreShow Less
A few of our experts
Christoph EschweilerCRM Consultant
Markus ManhartSalesforce Consultant
Miriam KleinlercherSalesforce Consultant
Your benefits with us as Salesforce experts
- Strong partnership with Salesforce
As an official Salesforce partner for well over 10 years, we have access to extensive resources, including technical support and best practices. This allows us to deliver comprehensive solutions and effectively address implementation challenges.
- 1 out of 7 Salesforce license resellers in Germany
We are your single point of contact for Salesforce Service Cloud consultation, implementation, license procurement, upgrades, and renewals.
- More than 20 years of industry experience in CRM projects
We have developed a database of best-practice approaches & solutions across various sectors. We can tailor these solutions to meet your specific requirements, ensuring optimal performance for your customer services.
- Full-Service Agency - no stone will remain unturned
As a full-service agency, we provide a comprehensive range of digitalization services, covering service, e-commerce, intranet, websites, and more. We are your growth partners who will optimize all the touch points to ensure an increase in agent productivity, customer satisfaction, and ultimately, revenue.
How we implement your Salesforce Service Cloud project
In collaboration with you, we analyze your business processes, requirements, challenges, and goals for your Service Cloud CRM project in a kick-off workshop. This sets the foundation for a successful implementation.
By conducting a customer data audit, we gain valuable insights into customer behaviours, preferences, challenges, and interactions with your service team. We utilize this information to develop a tailored concept for your Salesforce Service Cloud project that aligns with your goals.
Our team of Salesforce CRM experts works closely with you to set up your Service Cloud instance using an iterative approach. We start with a basic plan and gradually refine it based on your needs and feedback.
We seamlessly migrate data from multiple sources, including CRM systems, spreadsheets, and databases, as part of the Salesforce Service Cloud implementation.
Testing & Quality Assurance
Before your Salesforce project goes live we conduct comprehensive tests such as system functionality, data integrity, automation processes, integration with other systems, and user experience.
We offer training on Salesforce Service Cloud features like case management, knowledge base, omnichannel routing, and reporting, as well as customization, data management, and system integrations, for optimal platform utilization.
Deployment & Support
After completing development and testing for production deployment, we provide continuous support and maintenance services to ensure your Salesforce Service Cloud remains well-configured and administered at all times.
What do I need the Salesforce Service Cloud for?show more
The Salesforce Service Cloud offers a diverse range of features that allow you to enhance and optimize your service and support processes. With integrated omni-channel routing, telephony, and messaging, as well as the use of milestones and SLAs, you have the ability to support and customize your service processes effectively. By leveraging the Salesforce Service Cloud, you can improve the efficiency of your service operations while ensuring your customers receive the best possible support.
What sets the Service Cloud apart from other CRM service systems?show more
The Service Cloud distinguishes itself from many other systems on the market by not just being a simple ticketing system, but seamlessly integrating into the Salesforce CRM portfolio, including the Sales Cloud. Its immense strength lies in its deep integration with additional solutions. As a result, the Service Cloud becomes a strategic component of your enterprise platform, continuously expanding and adapting to changing market conditions. It enables comprehensive connectivity and collaboration across different areas of your business, leading to more efficient and holistic customer support.
What additional service modules are available?show more
The Service Cloud provides an extremely powerful foundation that is relevant to a wide range of customers. Additionally, it offers extensions such as Field Service (formerly known as Field Service Lightning or FSL), which can enhance the functionality of the Service Cloud. This extension enables features such as appointment scheduling, maintenance management, asset management, technician dispatching, and parts movement. By integrating Field Service into the Service Cloud, businesses gain a comprehensive solution that effectively supports and optimizes their service processes. With these additional features, you can better plan, monitor, and manage your field service activities to ensure smooth operations and deliver a superior customer experience.
Does the Service Cloud provide AI support?show more
The Service Cloud offers a wide range of features that enable AI support. These features cover various areas, including suggestions for relevant knowledge articles, case classifications, and bot integration. These AI capabilities make it easier for your service agents by automatically providing them with relevant information and resources.
Additionally, Salesforce plans to provide further AI integrations through Einstein GPT in the near future. Einstein GPT expands the capabilities of AI in the Service Cloud, allowing companies to leverage advanced technologies such as natural language processing (NLP) and machine learning to handle customer inquiries more effectively and create personalized customer experiences.
With these AI features, you can further optimize your service processes, increase efficiency, and provide an even better service to your customers.
Are Sales Cloud and Service Cloud two separate systems?show more
The Sales Cloud primarily focuses on marketing and sales, while the Service Cloud places its emphasis on service and customer experience management. Both systems are part of the Salesforce Platform and are often referred to as "Core Clouds" as they cover essential functions for customer relationship management.
The Salesforce Platform allows for seamless integration between the various clouds, including the Sales Cloud and the Service Cloud. This means that no additional integration is required when implementing both solutions. Data and processes can work harmoniously across the platform, resulting in a holistic view of the customer.
How do I purchase Salesforce Service Cloud licenses?show moreSUNZINET is an official Salesforce license reseller. Simply contact us using the form above the FAQ of the page and we will support you with all your salesforce licenses.