Customer Experience Agency

With the right customer experience strategy, you create authentic digital experiences and ensure customer experiences that inspire. We at SUNZINET are a full-service digital agency and experts when it comes to sustainably inspiring customers.


Succeed with the right CX strategy

Win customers through positive customer experiences at the individual touchpoints along the customer journey.

We help you create seamless online experiences for your customers, which builds trust and loyalty to your company.   

Our services as a Customer Experience Agency    

Whether digital marketing measures, demands on the design department or technological requirements - we advise and support you holistically and transparently. 

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    Customer Experience Strategy Consulting

    We offer our customers 360-degree strategy consulting in customer experience. Every customer and every business model is unique, which is why we implement customized customer experience strategies. Together we develop goals that are data-driven and measurable.

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    Usability Testing

    We perform usability testing and ensure high performance for your web presence. Our testing methods are thoroughly tried and tested. For example, our Simply Usable procedure model, which we developed together with the Fraunhofer Institute in practice.  

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    Icons & Design Patterns

    Our designers create high-quality icon palettes and design patterns that enhance the user experience on your site. Used correctly, they convey messages within seconds. 

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    Your E-Commerce measures are a crucial touchpoint in the customer journey. With the right implementation, the customer experience is positively influenced. Our e-commerce experts will help you with the implementation. 

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    UX- and UI-Design

    Digital products need to be well thought-out - on any device. We provide navigation structures, responsive designs and UX concepts that have been scientifically tested. 

    We provide attention-grabbing designs in the following areas, among others: 

    • Online stores 
    • Corporate websites 
    • Landing pages 
    • User interfaces
    • Native and web-based applications 
    • Campaigns  
    • Social Media 
    • Digital Workplaces  
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    Digital Marketing

    We live the full service approach! With our concentrated digital marketing power, every customer journey becomes unforgettable. 

    Our experts from the SEO department ensure more reach and visibility on the web.  

    Performance marketers monitor the results of your campaign and track behavior on your website. Recommendations for action are derived from this and put into practice in a timely manner.  

    Marketing automation solutions deliver precise and individual content to your target group - automatically.  

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    Content Marketing

    Whether existing customers or potential new customers - we find out for you what content moves your target group and what excites them. Together, we develop the right content strategy to stay in your target group's mind for the long term.  

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    Quality Assurance

    Nothing works without quality assurance! Quality assurance encompasses all measures that ensure jointly defined quality requirements. This is the only way to ensure excellence in the holistic customer experience.

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The advantages of working with us as a Customer Experience Agency 

  • Benefit from our full service offering and expertise 

    Holistic services for excellent customer experiences, coupled with years of experience in digital business - that's SUNZINET. We advise and support you even before the project begins and see you through to the end.  

  • We ensure your success with market-, trend- and competition analyses

    We know current and future trends. Future-oriented work with a view to the market and your competitors is an essential part of our project planning. 

  • Competent consulting thanks to personal contact persons and agile teams  

    With us, you have your own personal contact person. We work in agile teams of a maximum of ten people. This ensures quick reaction to adjustments and customer requests, as well as competent consulting at all times.

We care & we deliver


leguano could not have found a better partner for the redesign of our store and the relaunch of the website

"We are completely thrilled with both the cooperation and the result! The team from SUNZINET was in permanent exchange with us and was thus able to react immediately to needs, wishes and challenges. The result: real added value. Many thanks for the patience during the development and the creative as well as professional advice during the implementation of our new modern brand appearance. We look forward to further joint projects!"

Fabian Welke Marketing Manager, Leguano

With SUNZINET, we have had a reliable partner for our digital transformation at our side for many years

"Together we are continuously improving our digital presence and our digital processes. When working with SUNZINET, we particularly appreciate the strong expertise and the open communication at eye level. We are looking forward to our further, future projects!"

Carsten Huber Head of Marketing, Simonswerk

Our projects


Holistic consulting for Stage Entertainment

We proudly announce that SUNZINET has partnered with Stage Entertainment, one of the world's leading companies bringing stories like Hamilton and Alladin to life.
Stage Entertainment's goal is to respond faster to its customers and generate more leads. As a full-service digital agency, we provide Stage Entertainment with digital consulting and operational support for projects and day-to-day operations.


36% more sales with an online-shop relaunch within 14 days

Leguano, a leading shoe supplier, faced technical issues when support for their old Magento online-shop system ended. Therefore, we relaunched their website with Shopware 6 within 2 weeks and provided provided end-to-end support including consulting, conception, development, content maintenance, and digital marketing. The result: leguano's website sales accelerated by 36%


App for career guidance for 5.1 million students

App for the vocational orientation of 5.1 million students
Together with scientists and the Federal Ministry of Education and Research, we have digitized the analogue career choice passport in a native app.

Good relationships begin personally

Fill in now and we will get back to you by phone.

Simona Mayer
Head of Business Development

0221 / 355 009 13

  • What does customer experience mean?

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    Customer experience refers to all the experiences that a customer has with a company or brand. The experiences and experiential values are subject to the subjective evaluations of the individuals and arise at the various touchpoints of the customer journey. 

  • Why is customer experience management so important?

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    The customer experience influences customer satisfaction and thus loyalty to the company or brand. In addition, the customer experience determines whether a customer will recommend you to others. In the long term, your company can only survive if it generates positive customer experiences.  

  • What makes a good customer experience?

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    A good customer experience results from a consistently positive customer experience with a company or brand. Through positive customer experiences, new customer relationships are established and existing customer relationships are strengthened.